We did not post service statistics last week because I was in a Costa Rican jungle, and the internet service was kind of what you would expect in a Costa Rican jungle. Highly recommend this trip. Lost Iguana Resort from my room balcony looking at the Arenal volcano.
How Fast Is Your IT Support? (Hint: Probably Not This Fast)
(BTW these service stats are actually the worst we have posted in a long time. Think about that. Our service group has been slammed, and we are posting the most negative stats we have ever put up, and we are still beating the crap out of the traditional IT firms in our market.)
Our worst service stats ever posted are significantly better than what your IT organization probably gives you today.
In today’s fast-paced business world, downtime isn’t just an inconvenience; it’s a costly problem. Whether it's a minor technical glitch or a major IT emergency, you need fast, reliable, and friendly support to keep things running smoothly.
At Central Office Systems, we don’t just talk about great service. We measure it. And the results? Well, let’s just say we’re setting a new standard for IT support in Waukesha and Milwaukee, Wisconsin.
Why We’re the Fastest & Easiest IT Provider to Work With
We believe that IT support should be simple, efficient, and most importantly, stress-free. That’s why we’ve built a process that puts your business first:
- 24/7 Availability: We answer the phone. Always. No automated menus or long wait times, just real help when you need it.
- Qualified Technicians: A qualified tech picks up. You won’t have to explain your issue multiple times or wait for a callback.
- First-Time Fixes: We fix the problem right the first time. No back-and-forth, just solutions.
- Friendly Service: And we do it all with friendly, helpful people. (Because nobody likes dealing with IT jerks.)
But don’t just take our word for it. Let’s talk numbers.
How We Performed Last Week (Ending March 12, 2025)
We track our performance because accountability matters. Here’s how we did:
📞 Phone Support:
- Answer time: 101 seconds (with a live tech)
- Resolved on the first call: 70.4%
- Average resolution time: 17 minutes 35 seconds
- Client satisfaction rating: 4.83/5 (24% of clients surveyed)
💬 Live Chat Support:
- Answer time: 72 seconds (with a live tech)
- Resolved on the first chat: 76.2%
- Average resolution time: 24 minutes 34 seconds
- Client satisfaction rating: 4.80/5 (14% of clients surveyed)
What These Numbers Mean for You
If you’ve ever experienced long wait times, unresolved IT issues, or poor customer service, you know how frustrating traditional IT support can be. That’s why we’re different.
At Central Office Systems, we don’t just provide IT support. We measure and improve it to ensure your business runs without interruptions.
Tired of Slow, Ineffective IT Service?
Your business deserves better. If you're looking for an IT partner who answers quickly, fixes issues efficiently, and values customer satisfaction, we should talk.
📲 Call us today at 262-436-9230 and experience better, faster IT support for yourself.
