Central Office Systems Service Statistics

We are the Fastest and Easiest IT organization to work with in Wisconsin

Here is our process to provide the best IT Support in Wisconsin

  • Answer the phone. Always. 24/7
  • With a qualified tech.
  • Make sure you have nice people, not jerks, doing this stuff.
  • Fix the problem the first time

Does your current IT support even do these basics?

Here are our statistics for the week ending January 8,2025

If you called us:

  1. We answered the phone in 98 seconds with a live tech on average
  2. 72.6% of the calls were handled and completed on the initial call
  3. The average time to resolution was 19 minutes 43 seconds
  4. Clients rated the service 4.59 out of 5. (30.2% of clients took the survey)

If you used our live chat function:

  1. We answered the chat in 44 seconds with a live tech.
  2. 86.5% of the calls were handled and completed on the initial call
  3. The average time to resolution was 22 minutes 39 seconds
  4. Clients rated the service 4.81 out of 5. (12.2% of clients took the survey)

If you want better service, work with an organization that monitors its service levels and asks for client feedback.

Bear that crossed my path in Laurel Canyon in Grand Teton National Park this summer.