Is it time to sunset your current IT support?
How Fast Is Your IT Support?
Imagine an IT Company that answers the phone all the time, with a live person.
Now imagine that almost 90% of the time, your IT problem is fixed on that call.
And imagine that this support costs about what you are currently paying, or less.
Central Office Systems delivers IT support 24/7. And fast.
In today’s business world, downtime isn’t just an inconvenience; it’s a costly problem.
Calling your IT organization at 5:20pm usually means you will have a response by around 8:00am the next morning. A 14.5 hour or 870-minute response time. And for most organizations, that is the norm.
Not at Central Office Systems. Why even have phones if you do not answer them for 15 hours out of the day?
At Central Office Systems, we don’t just talk about great service. We measure it. And the results?
We’re setting a new standard for IT support in Waukesha and Milwaukee, Wisconsin.
Why We’re the Fastest & Easiest IT Provider to Work With
We believe that IT support should be simple, efficient, and most importantly, stress-free. That’s why we’ve built a process that puts your business first:
- 24/7 Availability: We answer the phone. Always. No automated menus or long wait times, just real help when you need it.
- Qualified Technicians: A qualified tech picks up. You won’t have to explain your issue multiple times or wait for a callback.
- First-Time Fixes: We fix the problem right the first time. No back-and-forth, just solutions.
- Friendly Service: And we do it all with friendly, helpful people. (Because nobody likes dealing with IT jerks.)
But don’t just take our word for it. Let’s talk numbers.
How We Performed Last Week (Ending April 25, 2025)
We track our performance because accountability matters. Here’s how we did:
📞 Phone Support:
- Answer time: 96 seconds (with a live tech)
- Resolved on the first call: 64.4%
- Average resolution time: 19 minutes 20 seconds
- Client satisfaction rating: 4.96/5 (29.4% of clients surveyed)
💬 Live Chat Support:
- Answer time: 105 seconds (with a live tech)
- Resolved on the first chat: 69.6%
- Average resolution time: 24 minutes 02 seconds
- Client satisfaction rating: 4.67/5 (11.5% of clients surveyed)
What Do These Numbers Mean for You?
If you’ve ever experienced long waiting times, unresolved IT issues, or poor customer service, you know how frustrating traditional IT support can be. That’s why we’re different.
At Central Office Systems, we don’t just provide IT support. We measure and improve it to ensure your business runs without interruptions.
Tired of Slow, Have to Call 3 Times to Get a Fix IT Service?
Your business deserves better.
You deserve better.
If you're looking for an IT partner who answers quickly, fixes issues efficiently, and values customer satisfaction, we should talk.
📲 Call us today at 262-436-9230 and experience better, faster IT support for yourself.
