Sunset from one of my favorite places in the world- My porch on Washington Island, Wisconsin.
How Fast Is Central Office Systems IT Service?
We are the Easiest and Fastest IT organization to work with in Wisconsin
Here is our process to provide the best IT Support in Wisconsin to YOU.
- Answer the phone. Always. 24/7
- With a qualified tech.
- Make sure you have nice people, not jerks, doing this stuff.
- Fix the problem the first time
Here are our statistics for the week ending February 12, 2025.
If you called us:
- We answered the phone in 47 seconds with a live tech on average
- 82.9% of the calls were handled and completed on the initial call
- The average time to resolution was 18 minutes 26 seconds
- Clients rated the service 4.68 out of 5. (22.3% of clients took the survey)
If you used our live chat function:
- We answered the chat in 55 seconds with a live tech.
- 81.3% of the calls were handled and completed on the initial call
- The average time to resolution was 22 minutes24 seconds
- Clients rated the service 4.83 out of 5. (12.8% of clients took the survey)
Our managed IT service is much better than traditional competitive organizations.
Our metrics are almost unbelievable.
If you want better service, work with an organization that monitors its service levels and asks for client feedback.
Call me. You know you want to. 262 436 9230
