Central Office Systems Service Statistics
We are the Fastest and Easiest IT organization to work with in Wisconsin
Here is our process to provide the best IT Support in Wisconsin
- Answer the phone. Always. 24/7
- With a qualified tech.
- Make sure you have nice people, not jerks, doing this stuff.
- Fix the problem the first time
Here are our statistics for the week ending January 20,2025
If you called us:
- We answered the phone in 79 seconds with a live tech on average
- 78.2% of the calls were handled and completed on the initial call
- The average time to resolution was 18 minutes 56 seconds
- Clients rated the service 4.62 out of 5. (32.7% of clients took the survey)
If you used our live chat function:
- We answered the chat in 48 seconds with a live tech.
- 86.0% of the calls were handled and completed on the initial call
- The average time to resolution was 22 minutes 01 seconds
- Clients rated the service 4.83 out of 5. (12.8% of clients took the survey)
If you want better service, work with an organization that monitors its service levels and asks for client feedback.
It was a big hike to get to this spot for this view. Well worth the effort.
