Are you the CEO, CFO or business owner responsible for the numbers?
Are you familiar with the Entrepreneurial Operating System?
This post is for you.
Here are our statistics for the week ending December 27th, 2024
If you called us:
- We answered the phone in 111 seconds with a live tech on average
- 66.7% of the calls were handled and completed on the initial call
- The average time to resolution was 19 minutes 45 seconds
- Clients rated the service 4.65 out of 5. (33.3% of clients took the survey)
If you used our live chat function:
- We answered the chat in 49 seconds with a live tech.
- 86.3% of the calls were handled and completed on the initial call
- The average time to resolution was 23 minutes 07 seconds
- Clients rated the service 4.88 out of 5. (11.9% of clients took the survey)
We are the Fastest and Easiest IT organization to work with in Wisconsin
Here is our process to provide the best IT Support in Wisconsin
- Answer the phone. Always. 24/7
- With a qualified tech.
- Make sure you have nice people, not jerks, doing this stuff.
- Fix the problem the first time
Does your current IT support even do these basics?
If you want better service, work with an organization that monitors its service levels and asks for client feedback.
Freshwater Pelican off Washington Island WI, Detroit Harbor in July 2024.
