Central Office Systems Service Statistics
Are you the CEO, CFO or business owner responsible for the numbers?
Does your organization run the Traction EOS System?
You are going to like this post.
Here are our statistics for the week ending December 19th, 2024
If you called us:
- We answered the phone in 115 seconds with a live tech on average
- 65.9% of the calls were handled and completed on the initial call
- The average time to resolution was 21 minutes 10 seconds
- Clients rated the service 4.76 out of 5. (32.6% of clients took the survey)
If you used our live chat function:
- We answered the chat in 53 seconds with a live tech.
- 84.2% of the calls were handled and completed on the initial call
- The average time to resolution was 22 minutes 55 seconds
- Clients rated the service 4.85 out of 5. (9.7% of clients took the survey)
We are the Fastest and Easiest IT organization to work with in Wisconsin
Better IT support begins with people and metrics. Very simple stuff.
Our crazy and unique process?
- Answer the phone. Always. 24/7
- With a qualified tech.
- Make sure you have nice people, not jerks, doing this stuff.
- Fix the problem the first time
Does your current IT support even have these statistics?
If you want better service, work with an organization that monitors its service levels and asks for client feedback.
Sunrise on the Grand Teton Mountains in Jackson Hole WY- sent to me by my daughter today.
