Central Office Systems Waukesha, Wisconsin
(262) 784-9698 (920) 933-8080
Don't throw away paper & ink using bad office printing equipment

Net Promoter Score: Client Satisfaction by the Numbers

Using Client Feedback to Deliver Outstanding Service

Central Office Systems for the Win

It’s easy to claim you put client service first, but Central Office Systems backs up the claim with hard evidence.

Service Call SuccessFirst Call Fix
printer supply fulfillmentSupply Fulfillment Accuracy
supply fulfillment on timeSupply Fulfillment on Time
net promoter score
Net Promoter Score
service calls answeredCalls Answered by a Human Being
printer service response timeService Response Time
printer service fix timeAverage Time To Fix
proving client satisfaction

We use the third-party Net Promoter Score system (NPS) to capture client feedback after every service call and measure how happy our clients are with our services.

An average company in North America has a Net Promoter score of just 10 out of 100. Some companies do much better than average: Costco, for example, has a score of 79 and Amazon has a score of 69.

Central Office Systems’ ranked #1 in North America for July 2018 Net Promoter Score

Year-to-Date 2018 Net Promoter Score is 92.16.

Thank you Andy, Dawn and your hardworking teams for these outstanding results.

Contact us today For superior service

How We Earn Client Loyalty

Employees at every level in our organization understand the importance of putting client satisfaction above all else. Fast response times and high levels of accuracy are what clients need and rely on in order to operate their businesses and it’s what we promise and deliver daily.

October 2017 Net Promoter Score: 96.67

Billing Accuracy for October 2017: 97.44%

Billing Accuracy for March 2017: 97.2%*

Fulfillment Accuracy for supplies in March 2017: 97.8%*

*We ship the right stuff and bill you correctly

Average service call response time: 2.1 hours*
Most recent week’s average service call response time: 1.9 hours
First call completion rate: 94%

Average time to fix: 96 minutes

*Includes Fox Valley calls

Almost everything ordered by 2pm is shipped the same day and arrives the next day. We’re constantly striving to use client feedback to improve our performance and make client-centric changes.

What Goes Around Comes Around: Honoring our Agreements with Clients

We’re proud of our high Net Promoter Score and accuracy rates—they’re incredibly important in our industry. But we also know we must earn them again and again through consistent, high quality service.

Central Office Systems will continue to collect and share straightforward data demonstrating our commitment to excellence for current and future clients. 

We've earned client loyalty with our plain-language printer leases saving Wisconsin businesses serious money on everyday printing costs. You don't need to understand contract law to read our agreements, and you can get a free evaluation of your print costs and needs from Wisconsin's most trusted printer sales and service company!

Contact a client service specialist at Central Office Systems today to start a business relationship based on mutual profitable growth

© Copyright 2019 Central Office Systems Corp

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