The new Wednesday menu at Burger King in Waukesha is pretty much doomed to fail, I think.
How Fast Is Your IT Support? (Probably Not This Fast)
Central Office Systems delivers IT support 24/7. And fast.
Did we emphasize FAST enough?
In today’s business world, downtime isn’t just an inconvenience; it’s a costly problem.
Calling your IT organization at 6:30pm usually means you will have a response by around 8:00am the next morning. A 13.5 hour or 810-minute response time. And for most organizations, that is the norm.
Not at Central Office Systems. Why even have phones if you do not answer them for 15 hours out of the day?
At Central Office Systems, we don’t just talk about great service. We measure it. And the results? Well, let’s just say we’re setting a new standard for IT support in Waukesha and Milwaukee, Wisconsin.
Why We’re the Fastest & Easiest IT Provider to Work With
We believe that IT support should be simple, efficient, and most importantly, stress-free. That’s why we’ve built a process that puts your business first:
- 24/7 Availability: We answer the phone. Always. No automated menus or long wait times, just real help when you need it.
- Qualified Technicians: A qualified tech picks up. You won’t have to explain your issue multiple times or wait for a callback.
- First-Time Fixes: We fix the problem right the first time. No back-and-forth, just solutions.
- Friendly Service: And we do it all with friendly, helpful people. (Because nobody likes dealing with IT jerks.)
But don’t just take our word for it. Let’s talk numbers.
How We Performed Last Week (Ending April 16, 2025)
We track our performance because accountability matters. Here’s how we did:
📞 Phone Support:
- Answer time: 113 seconds (with a live tech)
- Resolved on the first call: 63.4%
- Average resolution time: 19 minutes 31 seconds
- Client satisfaction rating: 492/5 (30.4% of clients surveyed)
💬 Live Chat Support:
- Answer time: 84 seconds (with a live tech)
- Resolved on the first chat: 75.9%
- Average resolution time: 24 minutes 57 seconds
- Client satisfaction rating: 4.59/5 (13.8% of clients surveyed)
What Do These Numbers Mean for You?
If you’ve ever experienced long waiting times, unresolved IT issues, or poor customer service, you know how frustrating traditional IT support can be. That’s why we’re different.
At Central Office Systems, we don’t just provide IT support. We measure and improve it to ensure your business runs without interruptions.
Tired of Slow, Ineffective IT Service?
Your business deserves better.
You deserve better.
If you're looking for an IT partner who answers quickly, fixes issues efficiently, and values customer satisfaction, we should talk.
📲 Call us today at 262-436-9230 and experience better, faster IT support for yourself.
