We are the only Managed Service Provider in Wisconsin that regularly reports our actual service statistics publicly.

It is hard to get some IT people to answer their phone. We answer ours 24/7.

Here are our statistics for the week ending November 27th, 2024

If you called us:

  1. We answered the phone in 64 seconds with a live tech on average
  2. 77.4% of the calls were handled and completed on the initial call
  3. The average time to resolution was 20 minutes 46 seconds
  4. Clients rated the service 4.89 out of 5. (31.3% of clients took the survey)

If you used our live chat function:

  1. We answered the chat in 62 seconds with a live tech.
  2. 81.5% of the calls were handled and completed on the initial call
  3. The average time to resolution was 23 minutes 27 seconds
  4. Clients rated the service 4.81 out of 5. (11.4% of clients took the survey)

We are the Fastest and Easiest IT organization to work with in Wisconsin

Better IT support begins with people and metrics. Very simple stuff.

Our process?

  • Answer the phone.
  • With a qualified tech.
  • Make sure you have nice people, not jerks, doing this stuff.
  • Fix the problem the first time

Does your current IT support even have these statistics?

If you want better service, work with an organization that monitors its service levels and asks for client feedback.

Central Office Systems, we mean.

In honor of Thanksgiving, here is a picture of the Turkeys that hang out at our building in Waukesha